Products
How long can your cookies last?
We recommend cookies to be consumed within 2-3 week after receiving as we do not have any preservatives in our products.
Are your products vegetarian / halal certified?
All of the ingredient used are Halal certified except for berries and nuts, we are not Halal certified.
Are the cookies home-made?
Yes, we are a home based business.
Are your items allergen friendly?
We are not allergen friendly as our kitchen handles allergens on a daily basis.
Can I customize the cookies to be sugar-free?
We apologize in advance we are unable to cater to adjustments in our recipes. However we can omit toppings like chocolate chips on some of our products.
Do you participate in corporate events and bazaars?
Yes, we do! We participate in numerous private corporate events, pop-up stores and bazaars. Email us at handfactorybakes@gmail. for any enquiries.
Delivery
What are your payment methods?
We accept Paypal, PayLah and PayNow.
How long for delivery?
From time of order confirmation within 1 to 5 working days excluding weekends, public holiday and eve of public holiday.
Can I choose delivery date?
Only orders in our cakes and brownies section are available for scheduled delivery. Delivery date is subjected to availability.
What are the delivery options available?
We have our own delivery team doing the deliveries. If you wish to use your own delivery services or collect it yourself please choose 'Self Pick Up' during checkout.
What if no one is in to receive?
If no one is in to receive, our friendly delivery team will leave your item outside your unit, a picture proof will be sent to you once item has been delivered. If you have any special remark for delivery please add in your remark section during checkout if not we will deliver as per our SOP.
We do not offer services such as calling/texting before delivery.
Can I do self-collection for my online purchase or walk-in to make a purchase?
Self collection will be arranged by us and we will contact you to set a date and time.
We are not a retail store, no walk in purchase available!
Special Delivery Zones
Additional surcharge applicable for these address:
$10 for Sentosa, Changi Airport, Changi Aviation Center and Tuas South.
No delivery for Jurong Island available.